If you are interested in ordering the Careline service and can only provide one contact (a neighbour, friend or relative) we strongly suggest purchasing a key safe. Families living in domestic violence situations.
Families living with physical and / or mental health conditions.Vulnerable adults of all ages (including those living alone).At least one local contact who can be contacted in an emergency, such as a friend, relative or neighbour.A plug socket (near the telephone line), and.In an emergency, press either the button on your pendant or the alarm unit to connect to our control centre, and an experienced Careline operator will speak with you via the speaker system within the alarm unit to establish the reason for your call and arrange assistance if required. You will receive an alarm unit and a pendant. For more information please see our achievements for 2021. It has a battery backup and a talking caller ID. The panic button is waterproof and can call 1 to 30 numbers in the case of an emergency. It is a basic 100 to 150 feet range panic button with a telephone speakerphone. The TSA has once again awarded us their accreditation for the period 2020-21 for the consistently high standards we deliver. The Ats Medical Alert panic button system has no monthly fees or connection fees. Careline performance 2021Ĭareline is governed by the Telecare Services Association Standards (TSA). We also offer a short term version of the service to provide cover for when your carers are away on holiday. Our fully trained Careline operators provide a service 24 hours a day, 365 days a year to give peace of mind and security in your own home. We can also refer you to the Assistive Telecare Technology team should you require any additional assistive equipment - such as fall detectors, sensor monitors or flood detectors - at no extra charge.The personal alarm service is available to offer you and your loved ones the support they need to live independently. Replacement pendant: £55.16 including VAT.Both together: £47.80 per quarter – about £3.70 per week.Key safe: £3.34 per quarter – about 28p per week.Alarm: £44.46 per quarter – about £3.42 per week.We review charges for the service each April. Customer payment telephone: 01223 457700. Payments can be made by cheque or by setting up a direct debit.
Installation is free within the city boundary. However, there is a quarterly charge for the ongoing service. This allows instant access to responding personnel in an emergency situation. Key safes have a combination lock which you set to your own chosen code. If you do not have at least three key holders living within a 20-minute drive of your home, you will need to have a key safe installed at your property.Ī key safe is a small wall-mounted key-storage system that can hold up to five keys. The alarm can be installed within days of being requested.Īll you need is a modern plug-in telephone socket and an electric socket within eight feet of the telephone socket on the same or adjacent wall.
The service is available to anyone living in Cambridge. Many people can benefit from the service, including people with long-term health needs, disabilities, restricted mobility, who live alone or who have special needs of any kind.Īs part of installation process we complete an assessment of need form, this enables us to identify other support services that you may need help with. We can contact the emergency services, and arrange for a GP, district nurse, next of kin, or named key holder to visit or help you.Ĭommunity alarms are a valuable source of help for people of any age. Our response centre operators are trained to assess your situation and to make any necessary arrangements on your behalf. Help is available at the press of a button whenever you need it 24 hours a day, every day of the year. Our community alarm service installs a pendant alarm in your home which, when pressed, contacts our response centre to notify us that you need help. You can contact them via email: or phone: 01480 378160. We suggest that you contact Cambridgeshire County Council, who provide a similar service and will be able to talk you through your options. Please note that we are not currently taking any new referrals for our Community Alarm/Lifeline Service.